You probably won't be able to read it, but it's basically about working with clients. It offers advice such as "Remember many clients have never run a website or made decisions about design. They therefore feel the need to get the advice and opinions of others to reassure themselves of their decision."
Additionally it suggests not to rush into the project, "but to slow things down a little, and process with your design step-by-step" - i.e. create wireframes, moodboards etc.
Finally, the article provides six useful tips to consider when working with a client. These are:
1. Ensure the client understands their role in the project. Starting with the kick-off meeting, reiterate that the client's job is to find problems, not solutions.
2. Have a strong methodology and instill confidence in the project by making sure your development process is clearly outlined to the client.
3. Include the client often and early so that they feel engaged in the progress and development of the design project.
4. Educate your client about design decisions. Explain and justify your final decisions so the client will be confident and able to explain changes to other stakeholders or superiors.
5. Ask for specific kinds of feedback from the client. Target your questions and focus on the end result: "Will users like this?"; "Does this fulfil our original design objectives?"
6. Avoid saying "no" during the process. Be open to discussing and negotiating prospective changes.
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